It is important to know when returning an exchange of goods:

The online store carries out the return and exchange of goods in accordance with the requirements of Ukrainian legislation.

According to the Law «On Protection of Consumer Rights», goods of inadequate quality are subject to return and exchange.

Returns and exchanges of goods are made within 14 days from the date of purchase.

According to the Law «On Protection of Consumer Rights», the company may refuse to exchange and return goods of good quality to the consumer if they belong to the categories specified in the current List of non-food goods of good quality that cannot be returned or exchanged. The current comprehensive List can be found here.

Buyers attention:

Upon receipt of the goods at the delivery service or at the courier, you must check the goods in the presence of an employee for the integrity and completeness of the goods. In case of detection of damage or a shortage, you need to draw up an act on the spot to receive the goods of inadequate quality and inform the manager of the online store